H.G. FENTON COMPANY EARNS TOP HONORS FOR CUSTOMER SATISFACTION
SAN DIEGO, August 16, 2012 – H.G. Fenton Company, which serves the space needs of several hundred San Diego businesses through its portfolio of strategically located industrial/warehouse and office properties, has been honored with the prestigious CEL & Associates “Best in Industry” Real Estate Award for customer service excellence.
“This award is a tremendous honor for us since it is based on direct feedback from our valued tenants,” said Mike Neal, H.G. Fenton Company’s president and CEO. “We live our mission of providing quality places for people to live and work by continually focusing on new ways to enhance our customers’ experience with us. This award reflects the outstanding dedication of our management team, which works diligently to provide our tenants with a high level of service and work places they can be proud of.”
THE CEL Real Estate Awards have been the national standard for service excellence for nearly 25 years. The organization surveys tenants from thousands of properties in multiple categories based on size and property type, and uses the customer-supplied responses to provide property owners with meaningful information on customer service performance and overall tenant satisfaction.
H.G. Fenton Company, founded in 1906, is a local, family-owned real estate company that owns and manages more than 4 million square feet of industrial/warehouse and office space as well as 12 apartment communities totaling over 3,000 homes. The company’s commercial property management and leasing team was recognized by CEL & Associates for achieving first place for overall satisfaction based on individual rating areas of property and service satisfaction, responsiveness and follow-through, property appearance and condition, quality of management and maintenance services, and relationships. Additionally, H.G. Fenton Company ranked first for tenant renewal intention, an honor the firm is especially proud of.
“We value the relationships we form with our customers and appreciate their continuing confidence in us,” said Shelly Weld, H.G. Fenton Company’s director of commercial property management. “Our biggest reward comes whenever a tenant renews his or her lease, or decides to expand or relocate within our portfolio.”
In addition to Weld, the H.G. Fenton Company property management team was recognized as top “A” list award winner for customer service and is comprised of Mary Day Dewart, Senior Property/TI Manager; Susan Woolard, Property Manager; Brenda Wright, Property Manager; and Jon Dodge, Property Manager.
About H.G. Fenton Company
H.G. Fenton Company has proudly entered its second century of service providing quality places for people to live and work. The company is committed to responsible development and management practices, and meeting the needs of its commercial tenants and apartment residents over time. H.G. Fenton Company owns and manages over 4 million square feet of office and industrial space, 12 apartment communities totaling over 3,000 homes, and also manages a development pipeline of land and commercial projects. For more information, visit www.hgfentoncompany.com.