H.G. FENTON COMPANY’S RESIDENTIAL PORTFOLIO CLIMBS TO NUMBER ONE NATIONALLY – SatisFacts’ Annual Customer Satisfaction Survey Gives H.G. Fenton Company High Praise
SAN DIEGO – H.G. Fenton Company, which owns and manages 12 San Diego County-area apartment communities, has been honored by SatisFacts for achieving the highest portfolio score nationally in the category of 2,000 to 4,999 units. SatisFacts is the multifamily industry’s premier resident satisfaction research provider and its annual awards rankings recognize companies for best practices in the areas of customer service and resident retention.
This is the ninth consecutive year that H.G. Fenton Company has been honored for its outstanding customer commitment and the first year that it has achieved the overall number one SatisFacts’ ranking from among the more than 100 companies and 150,000 apartment units surveyed.
“This is a very significant accomplishment for us and reflects our dedication to fulfilling our mission of creating quality places for people to live and work,” said Carroll Whaler, H.G. Fenton Company’s vice president of residential asset management. “Our residents love coming home to our communities and that continues to be our goal each day. The high marks we received speak to the caliber of our employees and their daily efforts to provide responsive, personal service.”
In addition to H.G. Fenton Company’s overall portfolio achievement, its 254-unit luxury Aquatera apartment community earned a third place ranking in the 100-plus-unit category. The property, built by the company in 2009, continues to be a magnet for residents seeking an amenity-rich lifestyle. Aquatera includes a 10,300-square-foot clubhouse, resort-style pool, and much more. Residents also appreciate the eco-friendly appointments throughout the property’s common areas.
Other San Diego-area communities owned and managed by H.G. Fenton Company that contributed to the prestigious portfolio ranking include: Scripps Landing in Scripps Ranch, 160 homes; Solana Highlands in Solana Beach, 194 homes; Seagate in Carlsbad, 272 homes; Tierrasanta Ridge and El Dorado Hills in Tierrasanta, 356 and 455 homes respectively; Club River Run and River Front in Mission Valley, 368 and 229 homes; Creek View and Evening Creek in Sabre Springs, 133 and 139 homes; Bella Del Mar in Del Mar, 96 homes; Portofino in Mission Valley, 396 homes; and Aquatera in Mission Valley, 254 homes.
SatisFacts Research (www.SatisFacts.com) nationally surveys more than 100 companies each year to produce its award winners. Achieving a Superior or Exceptional award rankings indicates a 4.0 – 4.5 score or higher. SatisFacts ranked portfolios must include five or more properties to qualify.
ABOUT H.G. FENTON COMPANY
H.G. Fenton Company, founded in 1906, has proudly entered its second century of service providing quality places for people to live and work. The company manages an active development pipeline of land and commercial projects, with over 3 million square feet of office and industrial space, and 12 apartment communities totaling 3,000 homes.
H.G. Fenton Company is headquartered at 7577 Mission Valley Road, San Diego, Calif., 92108. The company website is www.hgfenton.com.